Pop-ups you can't close, a ransom screen, a computer that's suddenly slow, or just a gut feeling something's wrong? Don't fight it alone. Honest diagnosis, careful cleanup, no surprises on the bill.
Call Jerry: 540.303.2410
Here's the thing about computer viruses — you usually find out the hard way. Maybe the pop-ups won't stop. Maybe a screen is demanding $500 in Bitcoin. Maybe your computer just feels off. Whatever brought you here, take a breath. Most of what people call "viruses" Jerry can clean up the same day, and your files are usually fine. The hardest part is just calling someone you trust. That part you've handled — you found us.
Any one of these is a reason to call. Two or more is a reason to call today.
Especially the scary kind — "Microsoft Security Alert!" with a phone number to call. Don't call that number. Don't click anything. Close the browser if you can. Then call us.
Your computer was fine last week. Now it takes five minutes to boot, the fan won't stop running, and everything lags. Sometimes that's hardware. Often it's a hidden process eating your CPU.
New home page you didn't set. New toolbar. Search results going to a site you've never heard of. That's a browser hijacker, and there's almost always more sitting underneath it.
Modern malware's first job is to disable the antivirus that would catch it. If yours is suddenly "disabled" or "inactive," something else is making decisions on your machine.
Files renamed with weird extensions, a "your files are encrypted" message, a countdown timer. Do not pay. Unplug from the network, leave it alone, call us. Sometimes we can recover. Always we can stop it from spreading.
Sometimes nothing's obviously wrong, but you got a weird email, you clicked something you shouldn't have, and now you're worried. Trust the feeling. A 15-minute remote check costs less than waiting until something breaks.
No magic. No "we ran a scan and called it a day." Here's the real process.
I look at what's actually running, what's been installed recently, and what's been talking to the internet behind your back. I tell you what I find and what it'll take to clean. No scare tactics, no upsells you don't need.
Most malware can be removed without wiping your computer. I use the right tools for the specific threat — rootkits, ransomware variants, browser hijackers, crypto miners all need different surgery. Your files stay where they are.
Update Windows, update browsers, fix the broken antivirus, check what permissions got changed, plug the holes. The same hole that let this one in is what the next one will try. We close it.
Ten minutes at the end: what to watch for, what landed you here, how to spot the next phishing email. I'll point you to a free 10-minute course on email scams. Most repeat customers come back because of one untrained click. Fix that, you're 90% safer.
Standard $125/hr, billed in 30-minute increments. Typical cleanup runs 1–3 hours.
Already on the Monthly Managed Plan? Virus response is included — just call. The plan ($35/mo per machine) pays for itself the first time something goes sideways. More on the monthly plan.
Most repeat infections come from one untrained click or an antivirus that expired without anyone noticing. These three close those gaps.
10 minutes, no signup. The exact red flags that show up in the phishing emails I see during cleanups. If you do nothing else after a virus removal, take this course.
Start Free Course$69/yr per computer, $49/yr per phone. I install it, I watch it, I handle the threats. Not the trial that came with your laptop — real protection that someone's actually paying attention to.
Learn MoreThe other half of "don't get hacked." Strong passwords, password managers, two-factor authentication — in plain English, 10 minutes.
Start Free CourseCommon signs: your computer is suddenly slow, pop-ups appear out of nowhere (especially ones that won't close), your browser opens to a search engine you never set, your antivirus is disabled and you didn't disable it, files have new icons or extensions, or you get a ransom screen demanding payment. Any one of these warrants a closer look.
Most virus removal takes 1 to 3 hours of actual work — but calendar time depends on whether you bring the computer in, schedule remote support, or have me come to you. Ransomware and rootkits take longer because they require careful surgery, not just running a scan. I'll give you an honest estimate after the initial diagnosis.
In almost every case, no. Standard virus removal preserves your files. The exception is ransomware that's already encrypted everything; in that case I'll honestly tell you what's recoverable and what isn't, and whether your backup will save the day. Which is why every cleanup ends with a backup conversation.
Standard rate is $125 per hour, billed in 30-minute increments for remote work or a 1-hour minimum on-site. Typical residential cleanup runs $125 to $375 total. Business cleanups vary based on network size. If you're on the Monthly Managed Plan ($35/mo per machine), virus response is included. I always give you a price estimate before starting the work.
Either works. Most virus removal can be done remotely once we get you connected. For ransomware or severe infections where the machine can't get online safely, on-site or drop-off is better. Call 540.303.2410 and we'll figure out the right route for your situation.
Every virus removal I do ends with a 10-minute prevention conversation: real antivirus that's actually monitored, a backup that works, recognizing phishing email, and stronger passwords. You'll also walk away with a free 10-minute microcourse on spotting email scams. Most repeat infections come from one untrained click — fix that and you're 90% safer.
The longer a virus sits, the more it does. Most cleanups are same-day. Call now — honest diagnosis, fair price, no scare tactics.
540.303.2410