Slow, crashing, won't turn on, or just not right? Local, honest computer repair for homes and small businesses — Windows and Mac. You get a real diagnosis and a price before any work starts.
Call Jerry: 540.303.2410
A broken computer has a way of picking the worst possible day. The taxes are due, the grandkids' photos are on there, the invoice has to go out — and now the thing won't cooperate. Take a breath. Most of what walks through the door is fixable, usually the same day, and usually for less than people fear. Jerry has been doing this in Winchester since 2005: no jargon, no scare tactics, and an honest answer even when the honest answer is "this one's not worth fixing."
If it plugs in and it's frustrating you — laptop or desktop, PC or Mac — it's probably on this list.
Five minutes to boot, spinning wheels, tabs that freeze. Most of the time it's not that you need a new computer — it's startup clutter, a full drive, too little memory, or something running that shouldn't be. Often a same-day fix.
Dead at the power button, stuck on a logo, or looping through restarts. Could be the power supply, a bad update, or a worn-out drive. We diagnose which before we quote — you don't pay for guesses.
Random shutdowns, the blue screen of death, programs closing on their own. Usually a driver, a failing part, or a bad update. We track down the actual cause instead of just rebooting and hoping.
Drops, dead zones, "connected but no internet," a router that needs a nightly reboot. We sort out whether it's the computer, the network, or the gear — and fix the right thing.
Got a new machine but dreading the switch? We move your files, photos, email, and programs over, get everything logged in, and strip out the junkware — so day one feels like home. More on new computer setup.
Programs that won't open, Windows or Mac updates that won't finish, printers that won't print, pop-ups and slowdowns from something that shouldn't be there. If it's an infection, we handle that too — see virus removal.
No mystery, no "we'll call you in a week." Here's the real process.
I find out what's actually wrong — hardware, software, or a mix — before quoting anything. You get a plain-English explanation, not a parts list you can't read.
You approve an estimate before I start. Standard rate is $135/hr, and most home repairs land in a couple of hours. No surprise line items at the end.
Remote, drop-off at the shop, or on-site at your home or office — whatever fits the problem and your schedule. Many repairs are same-day.
Before I go, a few minutes on what caused it and how to keep it from coming back — updates, backups, the click that got you. Teaching is half the point here.
Standard $135/hr. You always get an estimate before the work begins.
Tired of one-off repairs? The Monthly Managed Plan ($45/mo per machine) folds most everyday fixes, monitoring, and updates into one predictable bill — for homes and small offices alike. See what the monthly plan covers, or view all pricing.
Twenty years of local repairs, and the same phone number the whole time.
You get Jerry — MCSE and CompTIA A+ certified — not a rotating cast of technicians. The person who diagnoses your computer is the person who fixes it and the person you call next time.
"We don't just fix computers — we educate." You'll understand what went wrong and how to avoid it, in words that actually make sense. No jargon, no making you feel silly for asking.
If a repair isn't worth it, we say so. If it's a five-minute fix, we don't stretch it into an hour. The reviews and the referrals are built on exactly that.
Standard rate is $135 per hour, billed in 30-minute increments for remote work or a 1-hour minimum on-site. Most home repairs run $135 to $270 total. You get an honest diagnosis and a price estimate before any work begins, so there are no surprises on the bill. Business work is quoted based on scope, and if you're on the Monthly Managed Plan ($45/mo per machine) most everyday repairs are included.
Both. Windows PCs are the bulk of what comes in, but I work on Macs too — setup, slowdowns, software trouble, and moving a new Mac over from an old one. If your issue is something only Apple can do under warranty, I'll tell you that honestly rather than take your money.
Often, yes. A computer that won't power on or won't finish starting up could be a failed power supply, a loose part, a bad update, or a worn-out drive — very different fixes, and only a diagnosis tells us which. Bring it in or have me come to you, and I'll find out what's actually wrong before quoting the repair.
Many problems — slowness, software issues, setup, cleanup — can be fixed remotely once we get you connected. I see your screen, you watch what I do, and we talk through it. For hardware problems or a machine that won't start, drop-off or on-site is the way. Call 540.303.2410 and we'll pick the route that fits your situation.
Sometimes a $150 repair buys you two more good years; sometimes you'd be putting money into a machine that's near the end. I'll give you the honest math based on the age of the computer, what's wrong, and what a replacement would cost — and I have no reason to push you either way. If a new machine is smarter, I'll help you set it up and move everything over. Want to think it through first? Our free 10-minute Repair or Replace? course walks through the same decision.
Yes. On-site service is available across Winchester, Frederick County, Clarke County, and the surrounding Shenandoah Valley for the jobs that need it. For simpler fixes, remote or drop-off is usually faster and cheaper. Call and we'll sort out the best option.
Jerry works out of Winchester on Martinsburg Pike and handles computer repair across Winchester, Frederick County, and Clarke County — including Stephens City, Middletown, Berryville, and Front Royal — plus the nearby West Virginia panhandle towns of Martinsburg, Charles Town, and Inwood. Not sure you're in range? See the areas we serve, or just call — if you're close, we'll make it work.
Most repairs are same-day, and it starts with an honest diagnosis — not a guess and not a hard sell. Call Jerry and tell him what it's doing.
540.303.2410