$35 per device, per month on a 12-month plan. The engineer answers the phone. Free assessment before you sign anything — that's how I'd want to be sold to.
Call Jerry: 540.303.2410
Here's the thing about small business IT — it never breaks at a convenient time. The internet dies during a client call. The server quits on payroll Friday. A ransomware email lands in the bookkeeper's inbox the morning of an audit. You don't need a tier-1 help desk reading from a script. You need someone who already knows your network, picks up the phone, and has it fixed before lunch. That's what managed IT is supposed to be — and that's what this is. Owner-operated, MCSE + A+ credentialed, in business since 2005.
$35 per device, per month. Everything below is included — no “basic / pro / enterprise” tier games.
The Syncro RMM agent watches every covered device for CPU spikes, disk-fill, RAM pressure, antivirus dropouts, and security-state changes. Most problems get caught before you notice them and fixed quietly in the background.
BitDefender GravityZone — not the free trial that expired. I install it, I watch the console, I act on the alerts. When something tries to encrypt your files at 2 AM, the action happens whether you're awake or not.
Windows updates AND the third-party apps (browsers, Adobe, Java, Zoom, Office) on a maintenance window that doesn't kill productivity. Unpatched software is how 80% of small-business compromises start. That stops.
Cloud + local backup setup, monitored, and verified. Backups that nobody tests aren't backups — they're hope. Monthly test-restore on at least one critical file so you know it works when you actually need it.
Business-hours phone, email, and screen-sharing support. Same-day response, typically within 1–2 hours for anything urgent. Tickets aren't queued behind a tier system — you get me.
Quarterly review: who has admin? Are passwords aging? Does anyone still have access who shouldn't? Are backups still running? Boring questions that prevent expensive incidents.
Not abstract “peace of mind.” The specific phone calls you'd rather not have to make.
Monitoring catches most server problems before anyone notices. When something does need hands-on attention, response is same-day — usually within an hour or two during business hours. Not a ticket-tracker number; a callback.
Step 1: isolate the affected machine off the network so it can't spread. Step 2: figure out what touched what. Step 3: restore from backup and clean the source. Most ransomware on a managed network never gets past Step 1 because the antivirus is watched, not just installed.
Onboarding included: new user account, email setup, file-share permissions, software install, basic security training (point them at the right free microcourses). Offboarding too — when someone leaves, access is revoked and audit-logged the same day.
Print-spooler resets, driver fights, network-printer DHCP weirdness, scan-to-folder permission tangles — included. Most printer issues clear up remotely in 10 minutes once someone who's seen it 500 times is on the keyboard.
Is it the ISP? The router? Wi-Fi interference from the new neighbor's mesh? A machine quietly uploading malware to a command server? I can tell the difference because I monitor the network. Most “slow internet” calls aren't actually internet.
I can produce the documentation: patch status, antivirus coverage, backup verification, access controls, incident log. Not the elaborate compliance certifications a big MSP charges for — the practical document set most small-business audits actually ask for.
The big firms have their place. For a small business, the trade-offs usually favor going smaller, not larger.
No tier-1 reading from a script. No escalation to tier-2 who escalates to tier-3 who actually knows your environment. I built your environment, so I know it. Trade-off: one person isn't 24/7. For most small businesses, same-day-with-the-senior beats a 3 AM ticket queue.
The managed plan is a 12-month agreement, then converts to month-to-month. Most MSPs lock you in for 1 to 3 years; one year is the floor that lets me absorb the onboarding cost at $35/device and still serve you well. Short enough that you're not stuck for years if it isn't working; long enough that I'm not eating setup hours before earning anything back.
$35 per device. $95/hr for managed clients (vs $125/hr standard). $69/yr antivirus per computer if you want it standalone. No mystery line items, no “cybersecurity package” bundles that mean nothing. If you can't tell what you're paying for, that's the bigger MSP's fault, not yours.
The cheapest security investment is teaching staff to spot phishing. SKTS publishes 17+ free microcourses — password security, email scams, scams targeting seniors, safe online basics — that you can hand to every employee on day one. No signup. 10 minutes each.
$35/month per device on a 12-month plan, then month-to-month. The other rates are public too so you can plan.
Want to see the math before you switch? Free assessment looks at your current backup health, patch status, antivirus coverage, and what would happen if a key machine died tomorrow. If your current IT is solid, you save yourself the switch. Either way you walk away with a documented report. Call 540.303.2410.
The full small-business stack. Use what fits, ignore the rest.
$69/yr per computer, $49/yr per phone or tablet. BitDefender GravityZone managed by SKTS. If you don't want the full managed plan but want antivirus that's actually watched, this is the way.
Learn MoreOffsite backup with monthly test-restores. Standalone or bundled with the managed plan. The day you need it, you'll be glad it's there.
Learn More10 minutes, no signup. The backup strategy I use with managed clients, explained in plain English. Hand it to your team so they understand what's running and why.
Start Free CourseManaged IT is $35 per device per month on a 12-month plan, then it converts to month-to-month. That covers monitoring, managed antivirus, patch management, the help desk, and backup baseline. If a project comes up that's outside the plan (a new server, a wiring job, an office move), it's billed at $95/hour for managed clients — a $30/hour discount off the standard $125 rate. Free assessment first so you know exactly what's covered before you sign anything.
Yes — the managed plan is a 12-month agreement, then it converts to month-to-month. The reason is honest: onboarding takes real hours up front (network audit, agent deployment, security baseline, backup setup), and a 12-month commitment is what lets me invest that time at the published $35/device rate. Most MSPs lock you into 1- to 3-year deals; one year is the floor that works for everyone.
Per device, per month: continuous endpoint monitoring (Syncro RMM agent watches CPU, disk, memory, security state), managed antivirus (BitDefender GravityZone — installed, monitored, and acted on, not just running quietly), Windows + third-party app patch management on a maintenance window that works for you, remote help desk during business hours (Mon-Fri 9-5 ET), backup baseline configuration, and a security posture check. Hardware is yours; the service makes it work.
I work with solo entrepreneurs all the way up to about a dozen employees. No minimum. A one-person operation with 2 computers ($70/mo) gets the same response as a 10-person shop. The model is built for businesses too small to have in-house IT but too dependent on their tech to ignore problems.
Windows is the primary expertise — MCSE, A+, 40 years of it. Basic Mac tasks (email setup, password resets, OS updates, file recovery) I handle without issue. Deep Mac-specific work (Apple silicon hardware, Final Cut, advanced macOS server) I'll point you to someone who lives in that world. Most Winchester small businesses run Windows, so it's rarely a blocker.
Managed clients get same-day response during business hours, typically within 1 to 2 hours for urgent issues (server down, network out, can't print on payroll day). For non-urgent tickets, next business day. The RMM agent often catches problems before you notice them — disk almost full, antivirus stopped checking in, backup failed — and I can fix them quietly in the background.
Then the question is whether they're doing it well. A free assessment looks at backup status, patch status, antivirus health, password hygiene, and what would happen if a key device died tomorrow. If your current setup is solid, you save yourself the switch. If it's exposing you, you've got a documented second opinion to act on. No pressure either way — the assessment is free for a reason.
When you call, you get the engineer. Not a tier-1 tech reading from a script who escalates to a tier-2 who escalates to the senior who actually knows your environment. I know your environment because I built it. The trade-off: I'm not 24/7 staffed. For most small businesses, getting the senior engineer same-day beats getting a ticket queue at 2 AM. If you need 24/7 NOC, I'm not the right fit and I'll tell you that on the call.
An hour of my time. A documented report on your current IT posture. No obligation, no upsell scripts. If your current setup is solid, I'll tell you so. If it's not, you'll have the documentation to act on either with me or someone else. Call 540.303.2410.
540.303.2410