Patient, dependable tech help for Berkeley County's oldest community — 25 minutes north of Winchester on Route 11
Bunker Hill has been here since 1731 — the oldest continuous English settlement in what is now West Virginia. Long before it was West Virginia, before it was even Virginia in a meaningful sense, there was Morgan Cabin, a few families along Mill Creek, and a quiet stretch of the Great Wagon Road that would eventually become Route 11. Today it's still a small community of around 2,000 people: a mix of long-time residents whose families have been here for generations and newer arrivals drawn by the land and the affordability.
Drive time from Winchester: a comfortable 25 minutes north on Route 11 (or take I-81 to the Inwood exit and double back the few miles on Route 11). Most service calls are same-day. Remote support handles a lot of issues without the trip.
Bunker Hill sits on the rural side of Berkeley County. Cable internet (Xfinity) covers a meaningful portion of the area but thins out as you move away from Route 11 toward Mill Creek and the back roads. Fixed-wireless providers (All Points, Shentel) fill some of the gaps. Cellular options (T-Mobile Home Internet, Verizon LTE, Starlink) are increasingly competitive. The right answer for your address depends on the trees between your house and the nearest tower, the line of sight to the sky, and what you actually need to do online.
Here's what I'll do on an assessment visit (or a remote call, if you can show me on a video call):
One of the things that distinguishes Bunker Hill from the suburban subdivisions further north is how many people work for themselves out of their homes. Trades, agricultural sales, online retail, consulting, bookkeeping, virtual assistants, freelancers of every kind. The technology needs are real — reliable internet, a printer that works, a backup system that actually backs up, accounting software that doesn't crash — but they're often handled by whoever in the household is least afraid of computers, which is not a sustainable plan.
Whether you're starting out or you've been at this for years, a one-visit cleanup of your computer, printer, backups, and security usually pays for itself in saved hours within a month.
For home-based businesses, the worst day is the one when the laptop dies and you realize the backup hasn't run in eight months. I set up backup that runs automatically and verify it actually works.
$69/year per computer for BitDefender that I install and monitor — not the trial that came with the laptop and quietly expired three years ago.
Custom domain email (yourname@yourbusiness.com), spam filtering that doesn't eat real mail, calendar that syncs between phone and laptop. The basics, done right.
Bunker Hill has a strong community of long-time residents and seniors who didn't grow up with this technology and don't see why they should pretend they did. That's exactly who I'm built to help. No jargon. No making anyone feel slow. Time taken to explain what we're actually doing and why. If you'd rather learn at your own pace, the free microcourses are 10 minutes each, no signup, no rush.
Common things I help with on the residential side: new computer setup with everything transferred over, smartphone setup (transferring contacts and photos, learning to text the grandkids), video calling on whichever app the family uses, telehealth and patient-portal setup, recognizing scam phone calls and emails, getting the printer to print.
Skits says: “The drive up Route 11 to Bunker Hill is one I look forward to. The pace is different up there — you actually get to have a conversation instead of just running through a checklist. And the questions are usually better, too.”
Call 540.303.2410 — same-day on most calls, remote support saves the drive when it can, on-site when it can't.
