Your friendly guide to figuring out tech stuff — no jargon, no judgment, just help.
I'm the friendly face of Shared Knowledge Technical Solutions. Jerry's the one with 40+ years of IT experience and a stack of certifications — I'm the one who translates all that into plain English so it actually makes sense.
Whether you're trying to figure out why your printer hates you, wondering if that email is a scam, or just want to learn something new about your computer — I've got your back. Browse around below. Everything's free, and there's no signup required.
Each one takes about 10 minutes. No signup, no cost — just click and learn.
Learn how to create strong passwords you can actually remember, and why a password manager is your best friend.
Start CoursePrinters are the most frustrating devices on the planet. Here's how to fix the most common issues without throwing it out the window.
Start CourseWhere did that file go? Learn how to organize, find, and manage your files so you're not digging through your desktop for 20 minutes.
Start CourseMute button, camera, screen sharing, breakout rooms — everything you need to stop being the person who says "Can you hear me?" five times.
Start CourseTeams can be overwhelming. This course breaks it down into the parts you actually need — meetings, chat, files, and how to find things.
Start CourseSee the full list of available microcourses. New ones are added regularly, so check back often.
Browse AllNot sure where to start? Here are some popular spots.
Quick answers to the questions we hear most often — Wi-Fi problems, slow computers, passwords, printers, and Office 365.
View FAQsTips, security alerts, and plain-English advice from Jerry and me. New posts every week covering the stuff that actually matters to you.
Read the BlogWant something more in-depth? Jerry offers training courses for businesses and individuals — from basic computer skills to cybersecurity awareness.
View Training
No worries — just give Jerry a call. He's happy to answer quick questions over the phone, and he won't charge you for a two-minute conversation. That's just how he rolls.
540.303.2410