FAQs + How-to’s

F.A.Q.s and other How-to’s

Shared Knowledge Tech Services – Frequently Asked Questions

How do I connect a new device (like a laptop or tablet) to my WiFi?
Go to Settings > WiFi, select your network name, and enter your password. If it doesn’t connect, double-check the password and make sure you’re close to the router. For guest networks or mesh systems, setup steps may vary slightly.
My computer is slow. Is there anything I can do?
Yes! Try restarting your computer, uninstalling unused programs, clearing your browser cache, and disabling unnecessary startup apps. Running a virus scan can also help. If it’s still slow, consider upgrading to more memory or switching to a solid-state drive (SSD).
How do I safely update my software and apps?
Always update from official sources. On Windows, go to Settings > Windows Update. For apps, open the app and look for an “Update” option in the menu. Never click update links in emails — they could be scams.
Can I use the same password for everything?
It’s not safe. If one account gets hacked, all your accounts are at risk. Use a password manager like Bitwarden or LastPass to create and store strong, unique passwords. We can help you set one up if you’re unsure where to start.
How do I connect a printer to my WiFi network?
Use the printer’s control panel to find your WiFi network and enter the password. You may also need to install the printer’s app or driver on your computer. If it doesn’t connect, try restarting the printer and router, or use a USB cable as a backup.

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