Got a tech problem? A question? Just want to say hi? Jerry's always happy to hear from you. Same-day appointments are usually available.
Ready to get your tech sorted? Give Jerry a call — seriously, he picks up. If you get voicemail, leave a message and he'll call you back the same day. You can also drop him a note using the form below, or just shoot him an email. No robots, no ticket queues, no "your call is important to us" nonsense. Just Jerry.
Tap to call on mobile — same-day service for most issues
Support: Monday – Friday, 9:00 AM – 5:00 PM
Office Visits: By appointment only
Already a client? Jerry can connect to your computer remotely to diagnose and fix issues without an on-site visit.
If you've got an urgent issue outside of business hours — like a ransomware attack or a server that just went down — call 540.303.2410 and leave a detailed message. Jerry monitors after-hours calls for emergencies and will get back to you as soon as possible. Monthly plan clients get priority response.
Fill out the form below and Jerry will get back to you within one business day. For urgent issues, calling is always fastest.
A lot of tech problems don't need an on-site visit. With remote access, Jerry can connect directly to your computer — while you watch — and troubleshoot, fix, or configure whatever needs attention. It's fast, it's secure, and you don't have to unplug anything or leave the house.
Give Jerry a call at 540.303.2410 and let him know what's going on. He'll decide if remote access is the right approach for your situation.
Jerry will walk you through it, but all you need to do is visit sos.splashtop.com and download the small support app. No installation required — it just runs.
Once the app opens, it'll show you a 9-digit code. Read that code to Jerry over the phone, and he'll connect securely to your screen. You'll see everything he does.
Is it safe? Absolutely. Jerry can only connect when you give him the code, and the session ends the moment you close the app. He can't access your computer without your permission — ever. You're in control the whole time.
That's totally fine. Jerry's happy to chat through your situation and point you in the right direction — even if it turns out you don't need his help. No obligation, no pressure. Just a conversation.
540.303.2410