Welcome back. Everything you need to manage your account, get support, or connect with Jerry is right here.
Good to see you! If you're one of Jerry's clients, this page is your home base. Need to submit a support ticket? Want to connect for a remote session? Just looking for Jerry's email? It's all right here. And if something's on fire — well, call Jerry first, then the fire department.
View invoices, make payments, and manage your account.
Quick access to the tools and links you'll use most.
Something not working right? Submit a ticket and Jerry will get on it. Most issues are addressed the same day — often within the hour.
Submit a TicketJerry can connect to your computer remotely to troubleshoot and fix issues in real time. Click below to start a remote session when Jerry's on the phone with you.
Start Remote SessionPrefer to talk things through? Give Jerry a call or send an email. He's available Monday through Friday, 9 to 5 — and he actually answers the phone.
Contact Page
Phone: 540.303.2410 — Jerry answers Monday through Friday, 9–5. If he's on another call, leave a message and he'll get back to you quickly.
Email: jerry@sharedknowledgets.com — Great for non-urgent questions, sending screenshots of error messages, or scheduling an appointment.
After Hours? Submit a ticket and Jerry will see it first thing in the morning. For true emergencies, leave a voicemail — he checks those even on evenings and weekends.
A few resources that might come in handy.
Quick, self-paced lessons on things like file management, screenshots, passwords, and more. About 10 minutes each — no signup required.
A quick checklist to make sure your computer's running the way it should. Takes about five minutes — and it might save you a service call.
Answers to the questions Jerry gets asked most often, plus step-by-step guides for common tasks.
