Over 20 years serving Winchester, VA — and over 40 years in tech. This isn't a side gig. It's Jerry's life's work.
Hey, I'm Skits! Let me tell you a little about the guy behind this operation. Jerry's been fixing computers since before most people had one in their house. He's not flashy, he doesn't upsell you stuff you don't need, and he actually picks up the phone when you call. I've been hanging around here long enough to know — you're in good hands.
Jerry started tinkering with technology in the early 1980s, back when "the internet" was still science fiction for most folks. What began as curiosity turned into a 40-year career spanning corporate IT, classroom teaching, and hands-on repair.
He founded Shared Knowledge Technical Solutions in 2005 right here in Winchester, VA. The idea was simple: give people honest, straightforward tech help without the jargon, the runaround, or the sticker shock. Twenty years later, that's still exactly what he does.
Jerry's not the kind of guy who'll talk over your head or make you feel silly for asking a question. Whether you're a business owner trying to keep your network running or a retiree who just wants their printer to work, he treats every call like it matters — because it does.
Jerry Hickman — Owner & Lead Technician
Jerry doesn't just have experience — he's got the credentials to back it up.
MCSE (Microsoft Certified Systems Engineer) and MCT (Microsoft Certified Trainer). Jerry didn't just learn Windows — he taught it to other professionals for years.
The gold standard for hardware and troubleshooting. Jerry's not only A+ certified — he's been a CompTIA A+ Instructor, training the next generation of technicians.
Back when Novell NetWare ran half the networks in America, Jerry was managing them. That kind of deep networking knowledge doesn't go away — it just gets added to.
If your computer just needs a reboot and a cleanup, that's what Jerry'll tell you. He's not going to invent problems to pad a bill. You'll always get a straight answer about what's wrong and what it'll cost to fix.
The tagline says it all: "We don't just fix computers — we educate." Jerry wants you to understand your tech, not just rely on him. That's why we offer free microcourses and take time to explain things in plain English.
SKTS has been proud to support local non-profits across the Shenandoah Valley for years. Jerry understands that mission-driven organizations run on tight budgets, and he's always found a way to help them keep their tech running without breaking the bank.
Jerry's involvement in the community goes beyond business. Over the years, he's donated time and expertise to local non-profits, helped community organizations get set up with reliable technology, and volunteered his skills wherever they're needed.
If you run a non-profit in the Winchester area and need IT help that fits your budget, Jerry's always happy to have that conversation. Check out our non-profit services page to see how we can help.
Whether you need a one-time fix or ongoing IT support, Jerry's just a phone call away. No contracts, no pressure — just good, honest help.
Call Jerry: 540.303.2410